Our commitment to your personal data
We want to offer our services while respecting data protection at the highest professional standards, but also to implement the highest standards of confidentiality and transparency regarding the personal data we process in our current activity. Our fundamental values are defined by the protection and total transparency regarding the processing of your personal data in the provision of our services and in contractual matters.
The Personal Data Processing Policy describes the categories of your personal data that we process, the ways and purposes in which we collect them, in which situations we transfer personal data, as well as the rights and options you have in this regard. at the same time, the Personal Data Processing Policy details how we process personal data in managing the customer relationship, most often to keep you up to date with the latest developments or events in your field of interest.
Please also consult the Cookies Policy where it is detailed how we use cookies and other similar technologies through our website.
The operator of your personal data
The operator in relation to your personal data is Aqua Geoterma Resource SRL with headquarters in Sat Vacanta Mamaia, Zona Bowling, office no. 1, postal code 900001, Mamaia, Constanta county, Romania.
Categories of personal data processed
The personal data we process may include:
- Contact information, such as your name, postal address, including home address, if you have provided it to us, business address, telephone number, mobile phone number, fax number and e-mail address;
- Additional information processed in the context of a contractual relationship with us or voluntarily communicated by you, such as: instructions given, payments made, information regarding any legal matters, disputes, litigation or other actions in which you are involved in any capacity;
- Details of your visits to our offices, by us to you or any other details regarding the way you interact with us;
- Data resulting from your browsing on our website, collected through cookies and technologies similar, according to the Cookie Policy.
Legal grounds for processing personal data
Any processing of your personal data will be carried out on the basis of one of the legal grounds below:
- The processing is necessary for the conclusion or execution of a contract/invoice to which you are a party;
- The processing is necessary for compliance with a legal obligation of the provider;
- The processing is carried out on the basis of your consent;
- The processing is necessary for the protection of your interests or those of another natural person;
- The processing is necessary for the purposes of our legitimate interests or those of a third party (e.g. when the processing is necessary for the execution of a contract to which your organization is a party).
In the case of special categories of data, the processing will be if, in addition to a general legal basis for data processing, one of the following specific processing conditions is met:
- The data subject’s consent has been obtained;
- We have a legal obligation to process these categories of data.
For what purposes do we process your personal data?
We may use your personal data for the following purposes (“Permitted Purposes”):
- Providing services specific to our field of activity;
- Managing and administering the contractual relationship with our clients;
- Complying with our legal obligations (such as obligations in the field of combating money laundering and terrorist financing, reporting obligations to tax authorities);
- Managing security and access in our offices, managing the use of the IT systems used by us (e.g. website, data management platforms, communication systems used), including the prevention and detection of security threats, fraud or other unauthorized or malicious activities;
- For the purpose of complying with court orders and exercising and/or defending our rights and interests;
- Analyzing and improving our services and communications to you, including (as we have a legitimate interest in continuously improving our services) conducting customer surveys regarding the level of customer satisfaction with our services;
- For any purpose related and/or ancillary to any of the above, or for any other purpose for which your personal data has been provided to us, in compliance with applicable law.
Also, based on your consent, we may send you various communications through the channels you have approved to keep you informed about the latest developments in the field, announcements and other information regarding our services, products, events and projects or other promotional events.
Updating your personal data
If any of the personal data you have provided to us changes, for example if you change your first name, last name or email address or if you wish to cancel any request addressed to us, or if you become aware that we hold any incorrect personal data about you, please contact us by email at: info@ramadaconstanta.ro
We will not be liable for any loss arising from incorrect, unauthentic, insufficient or incomplete personal data you provide to us.
How long do we keep your personal data
We will stop processing your personal data when it is no longer reasonably necessary for the Permitted Purposes, or when you withdraw your consent (if applicable) and (i) there are no longer compelling legitimate grounds for our continued processing (including a legal obligation to continue to store the data) that override your interests, rights and freedoms or (ii) we no longer need it for the establishment, exercise or defence of legal claims.
Your rights in relation to the processing of personal data
Subject to certain legal conditions, you have the following rights in relation to the processing of your personal data:
- The right to request a copy of the personal data concerning you that we hold;
- The right to rectify any incorrect or incomplete personal data;
- The right to object to or restrict our use of your personal data;
- The right to withdraw your consent for the processing of data processed on the basis of consent;
- The right to erase your personal data, in situations where you have withdrawn your consent, the processing is no longer necessary or the processing is unlawful;
- The right to data portability, which allows you to receive a copy of the processed data we have received from you or to transmit them to another entity indicated by you;
- The right to withdraw your consent for processing carried out on the basis of consent. The withdrawal of your consent will not affect the lawfulness of the processing based on consent before its withdrawal. In cases where you withdraw your consent, we will no longer process your personal data and will take appropriate measures to delete your personal data. We may, however, process your personal data if there is another legal basis for that processing.
If you wish to exercise your rights mentioned above, please contact us using the following contact details:
- Sat Vacanta Mamaia, Zona Bowling, office no. 1, postal code 900001, Mamaia, Constanta county
- E-mail: info@ramadaconstanta.ro
Regarding marketing communications received from us, you can also withdraw your consent at any time by simply accessing the “unsubscribe” link at the bottom of each email message received from us or by replying to the email with the text: Unsubscribe.
In order to comply with our legal obligations regarding data security and confidentiality, when you exercise one of your rights as a data subject, we may ask you to prove your identity by providing us with a copy of an identification document or any other information necessary to verify that the request comes from the relevant data subject.
We will consider any requests or complaints we receive and will send you a response within the time limits provided by law. If you are not satisfied with our response or consider that the processing is carried out in violation of applicable law, you may file a complaint with the Romanian data supervisory authority: National Supervisory Authority for the Supervision of Personal Data Processing – located at Bd. Gheorghe Magheru no. 28-30, Bucharest, Romania.
Updates to this Privacy Policy
The most recent update to this Privacy Policy was made in May 2018. We reserve the right to update and amend this Privacy Policy from time to time to reflect any changes to the way we process your personal data or any changes to legal requirements. In the event of any such changes, we will post the amended Privacy Policy on our website and/or otherwise make it available.